Changes between Version 3 and Version 4 of TicketSubmissionGuide

Timestamp:

Aug 27, 2008, 5:21:20 PM (16 years ago)

Author:

Tim Kosse

Comment:

--

TicketSubmissionGuide

@@ -65 +65 @@
 You do not want to ridicule yourself by submitting redundant, invalid or otherwise ''bad'' tickets. Doing so would not only waste your time, but also the time of the developers that have to look at your ticket.
 
+=== Use the latest version ===
+
 Most importantly, you need to make sure you are using the very latest version of FileZilla Client or Server respectively. Concerning tickets, there is nothing more embarrassing than to request a new feature that has been implemented already quite a while ago.
 
 Make sure you are using the '''very latest version''' available directly from [http://filezilla-project.org], do not rely on your distribution to have recent enough packages.
 
-=== Using the most recent version ===
+=== Search for existing tickets ===
 
-=== Searching for existing tickets ===
+The next step is to search the existing tickets. A huge amount of people are using FileZilla. Chances are good that you are not alone with your issue and that it has been reported before. To search the existing tickets, click on the [Queries View Tickets] button in the navigation bar. You can then select a component and ticket type to browse. You can also search all tickets for some terms. Try searching for alternate terms too.
+
+For example if you have an issue with the ''directory tree'', search for the alternate (but technically inaccurate) word ''folder'' as well.
+
+In addition, have a look at the [http://forum.filezilla-project.org forums], sometimes the answer can be found there already.
 
 == Submitting a ticket ==