Changes between Version 2 and Version 3 of TicketSubmissionGuide

Timestamp:

Aug 27, 2008, 11:57:27 AM (16 years ago)

Author:

Tim Kosse

Comment:

--

TicketSubmissionGuide

@@ -8 +8 @@
  1. '''Gathering information'''
 
- Before you submit a ticket, you search the database to see if similar tickets have been submitted before. Also, you search all the required background information needed so that your ticket can be handled efficiently
+ Before you submit a ticket, you search the database to see if similar tickets have been submitted before. Also, you search all the required background information needed so that your ticket can be handled efficiently.
 
  2. '''Submitting the ticket'''
@@ -26 +26 @@
 == What are tickets? ==
 
-This site is running '''Trac''', which is an '''issue tracking system''' and every '''ticket''' is an '''issue'''. Think of a ticket as a number, under which an issue and all corresponding data gets filed under.
+This site is running '''Trac''', which is an '''issue tracking system''' and every '''ticket''' is an '''issue'''. Think of a ticket as a number an issue and all corresponding data gets filed under.
 
 There are three types of tickets or issues:
@@ -55 +55 @@
  * '''Other'''
 
-Make sure to request the correct component, or your ticket will be closed as invalid.
+Select the correct component, otherwise your ticket will be closed as invalid.
 
 === Ticket status ===