Changes between Version 1 and Version 2 of TicketSubmissionGuide

Timestamp:

Aug 27, 2008, 11:34:10 AM (16 years ago)

Author:

Tim Kosse

Comment:

--

TicketSubmissionGuide

@@ -63 +63 @@
 == Information gathering ==
 
+You do not want to ridicule yourself by submitting redundant, invalid or otherwise ''bad'' tickets. Doing so would not only waste your time, but also the time of the developers that have to look at your ticket.
+
+Most importantly, you need to make sure you are using the very latest version of FileZilla Client or Server respectively. Concerning tickets, there is nothing more embarrassing than to request a new feature that has been implemented already quite a while ago.
+
+Make sure you are using the '''very latest version''' available directly from [http://filezilla-project.org], do not rely on your distribution to have recent enough packages.
+
+=== Using the most recent version ===
+
 === Searching for existing tickets ===
 
 == Submitting a ticket ==
 
-== <meaningful heading here> ==
+== Summary ==
+
+ * Requirements
+  * Make sure you are running the latest version of FileZilla Client or Server
+  * Read existing documentation
+  * Search existing tickets and the forums
+  * Rule out your system as problem source: Install all system updates, use recent drivers, disable firewalls, virus scanners, so-called ''security solutions'' and all other third-party software.
+
+ * Submitting the ticket
+  * '''Be verbose'''
+  * Say which version you use
+  * Say which operating system you use (name and version)
+  * Include logs, dumps, and everything else that can help solve the issue
+
+ * Waiting for a solution
+  * Be patient
+  * Be ready to answer questions and to provide further information
+
+== Further reading ==
+
+ * [http://www.catb.org/~esr/faqs/smart-questions.html How to ask questons the smart way] by Eric S. Raymond, Rick Moen
+ * [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively] by Simon Tatham