id summary reporter owner description type status priority component resolution keywords cc component_version os os_version 10030 Error with latest V 3.10.0.1 Pitterk1 "Hope this message finds you well. I have been using your software for many years to manage my website without any problems. However, after updating the ftp client today, I get errors pasted below. I have already asked for help from my ISP who suggested I turn off passive mode which I have tried to do to no avail. I also attached screen grabs of my passive and active mode settings. I hope this helps. Thank you. == Start of session log == Status: Resolving address of www.thefittingstudio.co.uk Status: Connecting to 195.238.172.209:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Server does not support non-ASCII characters. Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 ""/"" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (195,238,172,209,72,250) Command: MLSD Error: Connection timed out Error: Failed to retrieve directory listing == End of session log == [[Image()]]" Other closed normal FileZilla Client duplicate Windows Window 7 Home Premium