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Ticket Resolution Summary Owner Reporter
#7457 duplicate Failed to retrieve directory listing, therfore FZ fails to upload files Barney
Description

Our FTP server (Globalscape) has a no list files permission, so clients uploading cannot view or list the files on the server (security reasons). This has been working fine with previous version of FZ (3.1, 3.2), however in the latest version of FZ 3.5, this no longer works. Other FTP clients work fine also. As it used to work fine on previous versions of FZ, and now on new v3.5 no longer works, then I would categories it as a bug. Our problem is that we recommend our users to use FZ, as it's very simple robust, but were now getting clients reporting problems as they upgrade. Problem occurs on both the Windows and mac clients.

Status: Resolving address of sydftp.acp.com.au Status: Connecting to 203.18.241.160:21... Status: Connection established, waiting for welcome message... Trace: CFtpControlSocket::OnReceive() Response: 220 Trace: CFtpControlSocket::SendNextCommand() Command: USER scope Trace: CFtpControlSocket::OnReceive() Response: 331 Password required for scope. Trace: CFtpControlSocket::SendNextCommand() Command: PASS * Trace: CFtpControlSocket::OnReceive() Response: 230-Login OK. Proceed. Response: 230-Select the appropriate Magazine folder. Response: 230-NOTE users can only UPLOAD to the 'Send to ACP' folder Response: 230 If collecting files then look within the 'Pickup from ACP' folder, as DOWNLOADs are allowed. Trace: CFtpControlSocket::SendNextCommand() Command: SYST Trace: CFtpControlSocket::OnReceive() Response: 215 UNIX Type: L8 Trace: CFtpControlSocket::SendNextCommand() Command: FEAT Trace: CFtpControlSocket::OnReceive() Response: 211-Features supported: Response: COMB target;source_list Response: REST STREAM Response: SIZE Response: MDTM Response: XCRC filename;start;end Response: SSCN Response: MLST Size*;Modify*;Create;Type*;Unique;Perm*;Lang;Media-Type;CharSet; Response: XNOP Response: 211 END Status: Connected Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Status: Retrieving directory listing... Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: PWD Trace: CFtpControlSocket::OnReceive() Response: 257 "/" is current folder. Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: TYPE I Trace: CFtpControlSocket::OnReceive() Response: 200 Type set to I. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 227 Entering Passive Mode (203,18,241,160,109,97). Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: MLSD Trace: CFtpControlSocket::OnReceive() Response: 150 Opening BINARY mode data connection for MLSD /. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Trace: CTransferSocket::OnConnect Trace: CTransferSocket::TransferEnd(1) Trace: CFtpControlSocket::TransferEnd() Trace: CFtpControlSocket::OnReceive() Response: 226 Transfer complete. 3263 bytes transferred. 3263 bps. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Status: Directory listing successful Status: Retrieving directory listing... Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: CWD Womans Day Trace: CFtpControlSocket::OnReceive() Response: 250 Folder changed to "/Womans Day". Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: PWD Trace: CFtpControlSocket::OnReceive() Response: 257 "/Womans Day" is current folder. Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 227 Entering Passive Mode (203,18,241,160,109,97). Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: MLSD Trace: CFtpControlSocket::OnReceive() Response: 150 Opening BINARY mode data connection for MLSD /Womans Day. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Trace: CTransferSocket::OnConnect Trace: CTransferSocket::OnClose(0) Trace: CTransferSocket::TransferEnd(1) Trace: CFtpControlSocket::TransferEnd() Trace: CFtpControlSocket::OnReceive() Response: 226 Transfer complete. 204 bytes transferred. 204 bps. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Status: Directory listing successful Status: Retrieving directory listing... Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: CWD Send to ACP Trace: CFtpControlSocket::OnReceive() Response: 250 Folder changed to "/Womans Day/Send to ACP". Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: PWD Trace: CFtpControlSocket::OnReceive() Response: 257 "/Womans Day/Send to ACP" is current folder. Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 227 Entering Passive Mode (203,18,241,160,109,97). Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: MLSD Trace: CFtpControlSocket::OnReceive() Response: 550 Permission denied. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Error: Failed to retrieve directory listing Status: Resolving address of sydftp.acp.com.au Status: Connecting to 203.18.241.160:21... Status: Connection established, waiting for welcome message... Trace: CFtpControlSocket::OnReceive() Response: 220 Trace: CFtpControlSocket::SendNextCommand() Command: USER scope Trace: CFtpControlSocket::OnReceive() Response: 331 Password required for scope. Trace: CFtpControlSocket::SendNextCommand() Command: PASS * Trace: CFtpControlSocket::OnReceive() Response: 230-Login OK. Proceed. Response: 230-Select the appropriate Magazine folder. Response: 230-NOTE users can only UPLOAD to the 'Send to ACP' folder Response: 230 If collecting files then look within the 'Pickup from ACP' folder, as DOWNLOADs are allowed. Status: Connected Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::FileTransfer() Status: Starting upload of C:\temp\PrePress Edit INGEST test files\ZZ-0511\co0511VIRTUALCARD.pdf Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: CWD /Womans Day/Send to ACP Trace: CFtpControlSocket::OnReceive() Response: 250 Folder changed to "/Womans Day/Send to ACP". Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: PWD Trace: CFtpControlSocket::OnReceive() Response: 257 "/Womans Day/Send to ACP" is current folder. Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: FileTransferSubcommandResult() Status: Retrieving directory listing... Trace: ftpcontrolsocket.cpp(1296): List called from other command caller=0p157c1e8 Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: TYPE I Trace: CFtpControlSocket::OnReceive() Response: 200 Type set to I. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 227 Entering Passive Mode (203,18,241,160,109,97). Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: MLSD Trace: CFtpControlSocket::OnReceive() Response: 550 Permission denied. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: FileTransferSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: FileTransferSend() Command: SIZE co0511VIRTUALCARD.pdf Trace: CFtpControlSocket::OnReceive() Response: 550 Permission denied. Trace: FileTransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: FileTransferSend() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PORT 10,68,70,44,16,18 Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: FileTransferSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Error: File transfer failed Trace: CFtpControlSocket::FileTransfer() Status: Starting upload of C:\temp\PrePress Edit INGEST test files\ZZ-0511\co0511VIRTUALCARD.pdf Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: FileTransferSubcommandResult() Status: Retrieving directory listing... Trace: ftpcontrolsocket.cpp(1296): List called from other command caller=0p157c1e8 Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PORT 10,68,70,44,16,19 Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: FileTransferSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: FileTransferSend() Command: SIZE co0511VIRTUALCARD.pdf Trace: CFtpControlSocket::OnReceive() Response: 550 Permission denied. Trace: FileTransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: FileTransferSend() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PORT 10,68,70,44,16,20 Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: FileTransferSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Error: File transfer failed Trace: CFtpControlSocket::FileTransfer() Status: Starting upload of C:\temp\PrePress Edit INGEST test files\ZZ-0511\co0511VIRTUALCARD.pdf Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: FileTransferSubcommandResult() Status: Retrieving directory listing... Trace: ftpcontrolsocket.cpp(1296): List called from other command caller=0p157c1e8 Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PORT 10,68,70,44,16,21 Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: FileTransferSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: FileTransferSend() Command: SIZE co0511VIRTUALCARD.pdf Trace: CFtpControlSocket::OnReceive() Response: 550 Permission denied. Trace: FileTransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: FileTransferSend() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PORT 10,68,70,44,16,22 Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: FileTransferSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Error: File transfer failed Status: Retrieving directory listing... Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PORT 10,68,70,44,16,23 Trace: CFtpControlSocket::OnReceive() Response: 425 Data connection already open. Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Trace: CFtpControlSocket::ParseSubcommandResult(2) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::ResetOperation(2) Trace: CControlSocket::ResetOperation(2) Error: Failed to retrieve directory listing

#8875 rejected Error 522 Bcramaster
Description

"Response: 552 Disk full - please upload later Error: Critical file transfer error", I keep getting this error, I've tried re-installing, and it didn't work. Please help, I can't upload any files until this ticket is answered. Thank you, for taking the time to read my problem.

#4275 fixed Downloading files to wrong directories Martijn
Description

I saw some older tickets about this issue, but never with a (working) solution.

When I checked my local hdd after downloading a big folder with images, I noticed that directories are all over the place. I can't figure out if the messing up is consequent.

I'm using active mode, but the wizard tells me everythings fine. I'm also using a filefilter to exclude thumbnails. When I add the dir to the queue, everything seems fine, trouble start when processing the queue (wrong folders are immediately created, while NOT listed in the queue before).

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