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Ticket Resolution Summary Owner Reporter
#12342 worksforme Failed to retrieve directory listing Lalit Patil
Description

Hello Team, When I am trying to access my FTP FileZilla Server from outside network, I am getting below error, not able to connect.It is working fine in company network with internal IP address. Satus: Connecting to 114.143.131.66:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Status: Server sent passive reply with unroutable address. Using server address instead. Command: MLSD Response:425 Can't open data connection for transfer of "/" Error: Failed to retrieve directory listing Status: Connection closed by server

Please resolve this issue.

With Regards, Lalit Patil Meticulous Research, IT

9226729629,9422314434

#12340 rejected Cannot Login Anymore kameraverk
Description

Early last week, I started getting an error and I could not login to my accound. I have been working with my hosting company and still can't figure out what the problem is. Here is the current error that I'm seeing: Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (212,16,184,190,214,132) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing

Is there any way that you can help me? I have spent 5 hours now talking with tech support and have made zero progress. My FileZilla version is the latest one.

#12336 duplicate Lenghty wait to get to site after logging in CBSneyd
Description

I created a new username and password on my Plesk FTP page. In FileZilla, I created a new site profile “Internic” using the new username and password, as shown on the attached FTP setup.png screen shot. I then attempted to connect and got stuck at the "Initializing TLS..." line on the message log for about 8 minutes before being asked to verify the certificate and getting to the site files. If I disconnect (CTRL+D) without exiting the program and then reconnect, I get to the site right away. If I exit the program and start the program again and try to connect, I get stuck on the same "Initializing TLS..." line and it can take anywhere from 3 to 9 minutes before getting in. On the same computer and using the same program, a different site on a different server has exactly the same problems. This does not happen on a different computer on the same home network connecting to the two sites on different servers, running the same version of FileZilla. Connection time is almost instantaneous. This can happen at any time of the day or day of the week. I am attaching a text file of a verbose timestamped message log from another session, and a text file showing system and program information from the FileZilla “About…” panel. According to ftptest.net “Your server is working and assorted routers/firewalls have been correctly configured for explicit FTP over TLS as performed by this test. However there have been warnings about compatibility issues, not all users will be able to use your server. For maximum compatibility, consider resolving these warnings.” The only warning in the log was “Warning: The entered address does not resolve to an IPv6 address.” I am attaching a text file of a verbose timestamped message log from another session, and a text file showing system and program information from the FileZilla “About…” panel

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