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Ticket Resolution Summary Owner Reporter
#12260 worksforme All transfers fail Marina Babich
Description

Hello,

I use Filezilla for 10 years uploading video to different stocks. Three weeks ago I lost ability to get any successful transfer to Shutterstock. Uploads to Adobestock are OK. Here below I explain the problem and copy the log.

  • For three weeks I cannot get any positive transfer on Filezilla (Cyberduck shows the same problem) uploading my 4K video files mp4
  • No problems with uploading to other footage stocks
  • Filezilla version and my PC data is attached No1
  • I tried all possible setting of FZ but no result. My usual setting you can see attached No2
  • I tried to upload on three different PC – the same
  • Transfer starts and proceeds with no problem, reaches 100%, waits and starts again. You can see screen shot of the waiting and the log in this moment attached No3
  • If I change the time of the waiting still it will start again and again but later
  • I have good internet by the way
  • The transfer of the file was done twice then it dropped to the Fail box of Filezilla as you see attached No4 and No5. Below this letter can see the log of these two transfers and failure also I attach No 6 the screen shot of the file as it appeared on my SS Submit content page. I NEVER MANAGE TO RECEIVE SUCCESSFUL RESULT SHOWED BY FILEZILLA but the files are transferred. Corrupted or not I don’t know. But SS gives me failure note attached No7.
  • I live in Turkey. Fethiye city, Mugla region. The transfer trial has been done 28 August 2020 around 16:40-17:10. I tried in different time different days. No result.

If you have any questions feel free to contact me marinabmw@… or whatsapp +905306008857.

I hope for your assistance because SS is failing to answer me.

Best regards, Maryna

LOG readings: Status: Resolving address of ftps.shutterstock.com Status: Connecting to 52.205.7.144:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Status: Directory listing of "/" successful Status: Resolving address of ftps.shutterstock.com Status: Connecting to 52.205.7.144:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Starting upload of C:\Users\Marina\Desktop\Fiezilla fail\Viewing kitchen worktop in Turkish style.mp4 Command: CWD / Response: 250 CWD command successful Command: PWD Response: 257 "/" is the current directory Command: TYPE I Response: 200 Type set to I Command: PASV Response: 227 Entering Passive Mode (18,212,16,26,196,192). Command: STOR Viewing kitchen worktop in Turkish style.mp4 Response: 150 Opening BINARY mode data connection for Viewing kitchen worktop in Turkish style.mp4 Error: Connection timed out after 40 seconds of inactivity Error: File transfer failed after transferring 58 890 988 bytes in 750 seconds Status: Resolving address of ftps.shutterstock.com Status: Connecting to 52.21.216.206:21... Status: Connection established, waiting for welcome message... Response: 220-Welcome to the Shutterstock FTP site. Response: To log in, use the email address and password associated with your Shutterstock Contributor account (http://submit.shutterstock.com). Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip. Response: Response: NOTE: Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines. Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error. Response: 220 Shutterstock FTP Site Command: AUTH TLS Response: 234 AUTH TLS successful Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER marinabmw@… Response: 331 Password required for marinabmw@… Command: PASS * Response: 230 User marinabmw@… logged in Command: OPTS UTF8 ON Response: 200 UTF8 set to on Command: PBSZ 0 Response: 200 PBSZ 0 successful Command: PROT P Response: 200 Protection set to Private Status: Logged in Status: Starting upload of C:\Users\Marina\Desktop\Fiezilla fail\Viewing kitchen worktop in Turkish style.mp4 Command: CWD / Response: 250 CWD command successful Status: Retrieving directory listing of "/"... Command: TYPE I Response: 200 Type set to I Command: PASV Response: 227 Entering Passive Mode (35,171,182,226,199,6). Command: MLSD Response: 150 Opening BINARY mode data connection for MLSD Response: 226 Transfer complete Command: PASV Response: 227 Entering Passive Mode (35,171,182,226,198,229). Command: STOR Viewing kitchen worktop in Turkish style.mp4 Response: 150 Opening BINARY mode data connection for Viewing kitchen worktop in Turkish style.mp4 Status: Disconnected from server: ECONNABORTED - Connection aborted Error: Connection timed out after 40 seconds of inactivity Error: File transfer failed after transferring 58 890 988 bytes in 747 seconds Status: Resolving address of ftps.shutterstock.com Status: Connecting to 3.217.192.145:21... Status: Connection established, waiting for welcome message... Response: 220-Welcome to the Shutterstock FTP site. Response: To log in, use the email address and password associated with your Shutterstock Contributor account (http://submit.shutterstock.com). Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip. Response: Response: NOTE: Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines. Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error. Response: 220 Shutterstock FTP Site Command: AUTH TLS Response: 234 AUTH TLS successful Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER marinabmw@… Response: 331 Password required for marinabmw@… Command: PASS * Response: 530 Login incorrect. Error: Critical file transfer error Status: Resolving address of ftps.shutterstock.com Status: Connecting to 3.217.192.145:21... Status: Connection established, waiting for welcome message... Response: 220-Welcome to the Shutterstock FTP site. Response: To log in, use the email address and password associated with your Shutterstock Contributor account (http://submit.shutterstock.com). Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip. Response: Response: NOTE: Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines. Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error. Response: 220 Shutterstock FTP Site Command: AUTH TLS Response: 234 AUTH TLS successful Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER marinabmw@… Response: 331 Password required for marinabmw@… Command: PASS * Response: 530 Login incorrect. Error: Critical file transfer error Status: Resolving address of ftps.shutterstock.com Status: Connecting to 3.217.192.145:21... Status: Connection established, waiting for welcome message... Response: 220-Welcome to the Shutterstock FTP site. Response: To log in, use the email address and password associated with your Shutterstock Contributor account (http://submit.shutterstock.com). Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip. Response: Response: NOTE: Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines. Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error. Response: 220 Shutterstock FTP Site Command: AUTH TLS Response: 234 AUTH TLS successful Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER marinabmw@… Response: 331 Password required for marinabmw@… Command: PASS * Response: 530 Login incorrect. Error: Critical file transfer error Status: Resolving address of ftps.shutterstock.com Status: Connecting to 3.217.192.145:21... Status: Connection established, waiting for welcome message... Response: 220-Welcome to the Shutterstock FTP site. Response: To log in, use the email address and password associated with your Shutterstock Contributor account (http://submit.shutterstock.com). Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip. Response: Response: NOTE: Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines. Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error. Response: 220 Shutterstock FTP Site Command: AUTH TLS Response: 234 AUTH TLS successful Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER marinabmw@… Response: 331 Password required for marinabmw@… Command: PASS * Response: 230 User marinabmw@… logged in Command: OPTS UTF8 ON Response: 200 UTF8 set to on Command: PBSZ 0 Response: 200 PBSZ 0 successful Command: PROT P Response: 200 Protection set to Private Status: Logged in Status: Retrieving directory listing of "/"... Command: CWD / Response: 250 CWD command successful Command: TYPE I Response: 200 Type set to I Command: PASV Response: 227 Entering Passive Mode (35,171,182,226,195,165). Command: MLSD Response: 150 Opening BINARY mode data connection for MLSD Response: 226 Transfer complete Status: Directory listing of "/" successful Status: Disconnected from server

#12254 rejected Connect dialog sends syntactically incorrect OPEN command witih port number which is rejected. Michael Stanton
Description

When opening an SFTP session and supplying the port number, the syntax of the generated open command is incorrect. See the trace below in bold bracketed by ''. It appears that the port 22 should be appended to the IP address with a ':' separator to be submitted or should be a separate user and open commands. The diagnostic should also output a complete message that says what is wrong with the syntax (column flagged somehow) to follow normative diagnostic logging standards.

09:37:51 Response: fzSftp started, protocol_version=8

09:37:51 Command: open "mstanton@50.224.132.17" 22

09:42:51 Error: Connection timed out after 300 seconds of inactivity 09:42:52 Error: Could not connect to server 12:34:41 Status: Disconnected from server 12:34:41 Status: Connecting to 50.224.132.17... 12:38:10 Response: fzSftp started, protocol_version=8

12:38:10 Command: open "mstanton@50.224.132.17" 22

12:38:10 Error: Connection attempt interrupted by user 12:38:10 Status: Disconnected from server 12:38:10 Status: Connecting to 50.224.132.17... 12:43:10 Response: fzSftp started, protocol_version=8

12:43:10 Command: open "mstanton@50.224.132.17" 22

12:43:10 Error: Connection timed out after 300 seconds of inactivity 12:43:11 Error: Could not connect to server 12:43:11 Status: Waiting to retry... 12:43:16 Status: Connecting to 50.224.132.17... 12:43:16 Response: fzSftp started, protocol_version=8

12:43:16 Command: open "mstanton@50.224.132.17" 22

12:48:16 Error: Connection timed out after 300 seconds of inactivity 12:48:17 Error: Could not connect to server

#12252 worksforme Text file size mismatch between local and distant FTP jokoon
Description

I use an old ftp hosted on a french free FTP server, specifically by free.fr (it's an ISP and offers ftp hosting). I have little clues how to know the FTP server version:

220 Serveur de mise a jour des pages perso de Free.fr version [Oct 30 2019 18:30:59]

I combine synchronized browsing with directory comparison.

For some reason, the file sizes, even though they are identical (I checked), are mismatched, which shows files being different when using the comparison feature. Those files are text files.

I suspect the issue might come from the FTP server sending erroneous, 1000 or 1024 rounded file sizes, or something similar.

OS is windows 10, filezilla 3.48.1.

I'm not sure if the filezilla team is very fond of this comparison feature, I'm not sure if it can be customized for my needs, but I really like this feature. The feature seems to work fine for jpg and PNG.

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